• Commitment in providing quality service in an impartial yet friendly way.

• Applications for import/export permit ready within 10 minutes if necessary particulars/documentation provided in full.

• Committed in the prevention, control and extermination of infectious and zoonotic diseases to ensure  livestock products are clean and safe for consumption.

• Prepared to provide consultation services, training and guidance to livestock entrepreneurs.

• Strive to ensure each and every treatment of pets carried out professionally.

• Payment vouchers processed within 7 working days from date of receiving invoice.

• Ensure each and every client charter is fulfilled.

• Reply all written complaints within 7 working days.

We strive with our motto "Diligence brings achievement" in serving our clients by:

• Ever ready to give services which are more impressive, prompt yet effective in giving satisfaction to clients.

• Attend to and reply all correspondence and official inquiries within 14 days from date received.

• Ensure all payments settled within 7 days.

• Provide precise information regarding expenditure according to activities in control of allocation and commitment.

• Carry out activities and programmes effectively to achieve excellence besides raising revenue.

• All inquiries regarding rules and regulations of import and export attended to within ½ hour.

• Applications for import and export permits other than approved permits, which meet all requirements & complete with necessary documents to be processed and issued within ½ hour.

• Applications for approved permits, which meet all requirements & complete with necessary documents to be processed and issued within 2 working days.

• Send letter of acknowledgment within 3 days from date received by Unit.

• Provide precise information and advisory services. If information cannot be provided on the day of request, it should be conveyed not later than 7 days.

• Organize educational tours within specific time according to planned schedule.

• Give guidance that can be easily understood by clients.

• Strive to provide presentation of highest quality in each and every exhibition participated.

• Send letter of acknowledgment within 3 days from date received.

• Take action on all correspondence within 7 days.

• Attend to all clients in a friendly manner.

• Cases in clinic handled within 15 minutes after registration.

• Field cases handled on the same day upon receiving call or on the following day at the latest.

• Provide precise information and advisory services. If information cannot be provided on the same day it's requested, it should be conveyed not later than 7 days.

• Give guidance that can be easily understood by clients.

• Supervise development of grazing reserves and livestock projects with full responsibility.

• Send reports according to schedule or whenever required.

• Ascertain and carry out herd health programme in the State. Campaign in each district will last for 12 days.

• Commitment in giving out prompt, competent and satisfactory services.

• Ensure prompt action taken whenever there's a disease outbreak to avoid its spread. Disease should be controlled within 2 weeks.

• Ensure precise and updated information received and put into book form within 2 weeks. 

• Provide supporting services to district veterinary offices at all times.

• Commitment in giving out prompt, competent and satisfactory services. Each outpatient should not take longer than 20 minutes.

• Serious cases should not take more than 4 days.

• Surgery on pets with appointments to be done on same day; and for emergencies, within the hour.

• Equipped with facilities and a clean, comfortable waiting place.

• Provide services with full responsibility.

• Immediate investigation upon receiving complaints from public regarding illegal slaughter activities.
• Immediate action taken upon those conducting cruelty to animals upon receiving complaints.
• Ensure fresh meat sold in market comes from approved abattoirs.

• All payments processed and receipts issued within 30 minutes.

• All inquiry pertaining to regulations of sale of farm livestock attended to within 30 minutes.

• Send letter of acknowledgement within 7 days from date received by farm.

• Provide precise information and advisory services. If information cannot be provided on the day of request, it should be conveyed within 7 days.

• Give guidance that can be easily understood by clients.

We guarantee to provide quality service to our clients professionally.

• Send letter of acknowledgement within 3 days from date received by Unit.

• Provide available data and information not later than a day, and within 7 - 14 days  from date of request for new and updated information.

• Attend to and reply all complaints and official inquiries within 7 days from date received.

• Collection of milk from farmers at specific time on condition certain tests passed.

• Payment of milk collected according to grade based on quality and hygienic level of milk. Payment settled not later than 10th of following month.

• Supply of cattle for each application approved within 3 months  from date of approval.

• Approval of applications for compensation complete with details and which fulfill specified conditions to be processed within 2 months from date of receipt of application.

• Always sensitive to services needed by clients and proceed to serve competently and effectively.

• Serve clients competently, with full responsibility and in a friendly manner.

• Artificial insemination services attended to on the same day, if heat is detected in the afternoon.

• With reference to breeding policy, semen used for artificial insemination should be from breed of farmers' choice, whenever possible.

• Pregnancy diagnosis to be carried out 3 months after insemination service.

• Fertility tests and treatment of clinical cases concerning breeding to be carried out within 2 hours from time of request.